Terms and Conditions
Registered Office: Pierre Decoster Street 96, B-1190 Brussels, Belgium
Reg. Number: 0895.816.774 Belgium
VAT N°: BE0895.816.774 Belgium
Legal status: LTD Company
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Acceptance of the general terms and conditions
Unless specifically stipulated and with a written agreement between the parties, all orders are conditioned by the present general conditions and terms, prevailing over any other documents issued by the seller.
Offers / prices / orders
All our prices are valid according to availability, except for special offers, promotions and gifts. Prices are indicated in EURO, including VAT and excise duties. Our offers are exclusively available for private consumers, in no case for importers or distributors. Given the extremely rare or speculative nature of some of our products, the assumed average consumption of a private individual and our aim to satisfy each and every customer of ours, we reserve the right to apply restrictions on available quantities, or even to cancel an order which appears to be obviously abnormal.
All orders are confirmed through the mailing of the invoice but the delivery of the order is subject to the full and entire payment of the stated price (after confirmation from our bank that the funds have been received into our account).
Means and conditions of payment
Payment of the goods is entirely due upon order, at the order check out.
Payment can only be done via PayPal.
All the goods are insured by our company during their transport and are carried at our own risk. The deliveries are made within a maximum delay of 3 to 4 weeks as from the date of reception of payment of the goods at our PayPal account. Once the goods has been shipped from our warehouse, the goods are delivered in an average delay of 2 weeks. This delay is indicated as exactly as possible but may vary according to the supplying and transport possibilities of Supra-Quintessence, as well as the weather conditions. However, if 7 days after this delay, exception made for cases of Force Majeure, the good has not yet been delivered, the customer can cancel the contract in writing by registered post with acknowledgement of receipt. The customer will then obtain a refund of his payment apart from all other compensation or damages, within the following 14 days at the most. Upon reception of the goods, it is up to the addressee to check the state of the goods and to note any reserve concerning breakage, damage or missing goods on the delivery slip and to inform the delivery company and Supra-Quintessence in writing by registered post with acknowledgement of receipt within 48 hours in order to preserve his rights. In case of stock shortage of the purchased good, it may be offered to the customer to exchange it, with his agreement, whether with another reference. If not possible, we will refund him within 30 days.
If the customer is absent at the time of the delivery which was booked, additional costs will be charged to organize the new delivery.
Deliveries are made from Monday to Friday between 9am to 5pm. Outside of these hours or wishing you a shorter time slot, extra fees will be charged.
Right of withdrawal
You have the right to withdraw from this contract without giving any reason within a cooling-off period of fourteen days. This period shall expire fourteen days from the date on which you, or a third party other than the carrier and nominated by you, takes physical possession of the item. In addition, the Customer may, upon express written request, exercise his/her right of withdrawal as of conclusion of the contract. If a contract includes multiple items within a single order and where these items are delivered separately, the period shall expire fourteen days from the date on which you, or a third party other than the carrier and nominated by you, takes physical possession of the last item. To exercise your right of withdrawal, you must notify us of your decision to cancel this contract, taking care to specify this clearly in your correspondence (e.g. letter sent by post or email) using the following contact details as appropriate: Supra-Quintessence, 96 rue Pierre Decoster, B-1190 Forest, Belgium; Email: firstname.lastname@example.org . You may also use the withdrawal form template below, but are not required to do so. To comply with the cooling-off period, you must send notification of your decision to exercise the right of withdrawal before the cooling-off period expires.
As an exception, these provisions shall not apply to orders of personalised goods or which are subject to a specific request by the Customer when placing the order (e.g. special formats, personalised packaging, etc.). Where items ordered are out of stock, Supra-Quintessence may, with the customer's approval, offer another reference, by way of replacement.
Once the withdrawal transmitted, a further period of 14 days is given to the client to return unwanted products in for exchange or refund, without penalty, except the cost of the shipment back (looking at EURO 20.00 ex VAT per case plus an average of EURO 5.00 ex VAT per reference recovered, price depending on the region) if you want us to arrange a collection from your address. Please use the original packaging for the return.
The right to cancel does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Supra-Quintessence reserves the right to defer refund until all goods are delivered back to our warehouse.
Effects of withdrawal
Should you withdraw from this contract, we will issue a refund for all payments received from you, including the cost of delivery (excluding additional fees arising from selecting a delivery method other than the least expensive method offered by us) without undue delay and, in any event, no later than fourteen days from the date on which we are notified of your decision to withdraw from this contract. We will issue a refund using the same payment method as that used by you for the initial transaction, except where you expressly agree to a different method; in any event, refunds shall not incur any additional charges. We may delay the refund until we have received the item or until you have provided proof of postage/dispatch, with the applicable date being that of whichever action is earliest. You must send back or deliver the item to the address shown at the top your Supra-Quintessence invoice without undue delay and, in any event, no later than fourteen days after you notified us of your intention to withdraw from this contract. The cooling-off period shall be deemed to have been observed if you send the item before the fourteen-day period expires. You shall be responsible for the direct costs of returning the item.
It is expressly understood that all our goods remain our property, wherever they may be, until the complete settlement of the corresponding invoices. This is not an obstacle to the transfer of the risks to the buyer, once the delivery of the goods is effective.
In the event the customer has not settled payment due on the settlement date and after a period of one month after the final demand for still due settlement, the sale will be cancelled by the seller if it wishes to, and the deposit that might have been paid refunded to the buyer. The seller may as well ask for the goods that are already delivered to be returned, without loss of the interest for delayed payment and damage.
Applicable law and jurisdiction
In the event of issues regarding the application of these here before terms and conditions, we would invite you to find an amicable solution by contacting our customer service department. These general Terms and Conditions will be subject to the Laws of Belgium and their jurisdiction, under the application of the Rome 1 Regulation.
Visuals and data protection
Photos and illustrations displayed on the website are non-contractual. E&OE. According to the European directive 96/9/CE dated of the 11/03/1996 concerning the Legal protection of databases, Supra-Quintessence remain the creator and owner of all and part of such databases that are composing this website. All information displayed thereon (texts, images, logos, graphics, icons…) are protected by copyright.
Use of information
This site has been declared at the CNIL N°707016. The information received on the site can be communicated outside, except if refused by the customer. The use of this information can also be made for legal reasons or subject to regulations. In application of the article n°12 and n°14 of the order 95/46/CE of the European Parliament and Council (European Data Protection), you have the right to access to, modify, correct and delete your data. For any claim, feel free to contact our customer service.